Returns & exchanges

Returns 

NDS The Label accepts returns within 14 days of the delivery date, unless otherwise stated. To initiate a return, please contact our team at customercare@ndsthelabel.com. All items must be: unworn, unaltered, unwashed and in their original condition with all tags attached

Once your return is approved, we will provide you with a prepaid shipping label.

For eligible returns, refunds will be issued to the original form of payment, less any applicable shipping and customs duty fees. You will receive a confirmation email once your refund has been processed. Please allow up to 3 weeks from the date your return is received, and up to one billing cycle for the credit to reflect on your account.

Please note:

  • Returns of 3 or more items within a single order are subject to a 10% restocking fee, which will be deducted from your refund.

  • Items made with customized embellishments, custom sizing, or any bespoke modifications are final sale and not eligible for return.

  • Items purchased on sale are non-refundable and not eligible for return.

For any further assistance, our customer care team is here to help: customercare@ndsthelabel.com. 

Exchanges

We are pleased to offer exchanges on eligible items. To request an exchange, please contact our customer care team at customercare@ndsthelabel.com.  within 14 days of your delivery date. All items must be: unworn, unaltered, unwashed and in their original condition with all tags attached.

Once your exchange has been approved, we will provide you with a prepaid shipping label. Our team is here to assist you with availability, sizing, or styling recommendations to ensure you receive the perfect piece.

Please note: Custom-made or personalized items, as well as sale items, are not eligible for exchange.

Exchanges are subject to product availability. For further assistance, please don’t hesitate to reach out — we’re here to help.

Custom & Customized Orders

Custom orders are a cherished part of NDS The Label, crafted individually for you and your vision.

Please note that all custom designs — including custom sizing, bespoke embellishments, and made-to-measure pieces — are final sale and not eligible for return, refund, or exchange.

We recommend reaching out to our team for any questions prior to confirming your custom order. We are here to guide you through the process to ensure your piece is crafted to your expectations.

For bespoke inquiries, please contact customercare@ndsthelabel.com.